Frequently Asked Questions

Have questions? You may find the answers below.

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General

What should I do if I am in crisis?

If you are in immediate dangeror someone has been hurt, call 911.

If you or someone you know is thinkingabout suicide, call the National Suicide Prevention Lifeline 24/7 at 988.

Paradise Behavioral Health is an outpatient mental health office. We do not provide emergency or crisis services.

How do I contact my provider?

Please allow up to 48 hours for your provider to respond to your message.

Log into your Patient Portal. Click on the “Messages” button in the menu at the top of the page. On the Messages page, click the “Ask A Question” button. In the “Subject” dropdown, select “Ask Physician/Provider Directly”. In the “Physician” dropdown, select your providers name. Type your message. Click “Send Message”.

How do I reschedule or cancel my appointment?

Text or call our office at 941-347-8341.

Paradise has a strict no show policy. You must cancel or reschedule at least 48 hours before your appointment or you will be charged a $115 no show fee that must be paid before you can schedule your next appointment.

How soon can I get an appointment?

Our providers availability changes, for the most up-to-date appointment availability text or call our office at (941) 347-8341.

If you are wanting to become a new patient, before we schedule you with a provider you must complete all the new patient forms first. After all the forms are properly completed we will schedule your first appointment. Forms can be done electronically or in our office and can be easily completed in 20-30mins.

Is telemedicine an option for my appointments?

Yes. We offer telemedicine through the HIPAA compliant Zoom app.

What happens if my provider is running behind schedule?

One of our office staff will call you with a time estimate of when your provider will be in the telemedicine call.

My provider wants to schedule a follow up appointment, how do I do this?

As soon as your telemedicine call is complete, one of our office staff will call you to schedule your next appointment.

New Patients

How do I become a patient?

1. Begin your new patient application here.

2. After one of our team members has reviewed your intake form, you will be sent a link to set up a patient portal account. All of the new patient forms will be available for your review and signature in your patient portal.

3. Schedule an appointment.

Can I become a patient if I live out of state?

Paradise cannot provide any service for out of state residents. For a patient to be considered a Florida resident they must have a valid ID with a Florida address and their pharmacy must be in Florida.

For patients that have multiple residences in different states, they must prove they have a Florida address by providing a government ID or utility bill AND have a pharmacy in their chart within the state of Florida.

What will be expected of me as a patient of Paradise Behavioral Health?

You are serious about taking getting well and living an optimal lifestyle. You will make every effort to take our recommendations knowing we have your best interest in mind. Paradise Behavioral Health offers a holistic approach to wellness, not just medications.

How do I complete my new patient forms?

Watch this video for step by step instructions.

Log into your Patient Portal and click on the “Forms” button at the top of the page.

Patient Portal

Why do I need a patient portal account?

In order for us to enhance communication and patient experience, you will be required to register for a Patient Portal. If you are a new patient, we will send you an e-mail with a link to start the registration process.

Use your patient portal to:

– Request refills

– Message your provider

– View your chart records

– Pay your bill– Sign forms

Log into your patient portal here.

How do I create a new patient portal account?

Watch this video for step by step instructions.

iPhone users: How do I get passed the Two-Factor Authentication (2FA) to log into my account?

Watch this video for step by step instructions.

Android users: How do I get passed the Two-Factor Authentication (2FA) to log into my account?

Watch this video for step by step instructions.

How do I complete my required forms?

Watch this video for step by step instructions.

Medication

How do I request a refill?

The fastest way to request a refill is by logging into your Patient Portal and clicking on the “Prescriptions” button at the top of the page.

Please note that Paradise does not process emergency refills. Refills are only processed Monday-Wednesday. Refills must be requested at least 1 week before you run out of medications. Please check when your prescription expires and plan accordingly. Call your pharmacy to check on the status of your prescription before making any refill requests to our office.

Will my provider prescribe medication the same day of my appointment?

Yes. If a controlled medication is being prescribed, a urine drug screen needs to be completed prior to the refill.

How long does a medication prior authorization take?

3 business days

My medication isn't working for me. Why can't my provider just send a different drug to my pharmacy?

Your provider needs to understand your situation and reason for wanting to change medication to ensure the right change is being made. You must schedule an appointment with your provider to discuss any changes.

Brain Well Program

Do you take insurance?

We do not accept insurance for the Brain Well program. All initial evaluations and follow up appointments are self-pay. You can use your insurance for most of the labs. For you to use your insurance for labs, you must first have a psych evaluation before any lab orders can be created. This is a separate appointment from your Brain Well evaluation.

Do you have a payment plan?

We do not offer any payment plan. If you are a veteran or active military there is help through the Warriors Angel Foundation. You must apply at their website: https://warriorangelsfoundation.org

How much does it cost to start the program?

The enrollment fee into the Brain Well program is $2500 for self-pay and $1000 if you use your insurance. The self-pay rate includes the labs for your hormone panel, depression panel, UDS and comprehensive evaluation only.

Genetic testing is not included in the enrollment fee and can be an additional fee depending on your insurance. *If you have Medicare or Tricare genetic testing is free. You will not pay anything out of pocket.

How much will the treatment plan cost per month?

The cost for vitamins, supplements, and medication can vary based on your customized treatment plan. It can be anywhere from $150-$400 per month. This is only an estimate and going through the lab tests and creating your treatment plan will determine the actual costs.

How long do I have to be in the Brain Well program?

The commitment is for 12 months. You will need your labs done and a follow up appointment with your provider every 3 months. After the 12 months is complete, we recommend doing an annual checkup of all your hormone levels.

How can I learn about patients results that have gone through the Brain Well program?

The best place to learn about patients who have gone through the Brain Well program and Dr. Mark Gordon’s protocol is to watch the movie Quiet Explosions. This can be found on YouTube for only $2.99: https://www.youtube.com/watch?v=cwTXAyNxTIk

What type of commitment do I need to be successful in the Brain Well program?

You need to be fully committed to the treatment plan in order to become successful. This requires you to take your vitamins, supplements, and medication every single day. Changing your diet to reduce inflammation and getting regular exercise is needed. The items in your treatment plan alone will help but to get the full benefits of the program will require some lifestyle changes.

How can I learn more about the protocol and Dr. Mark Gordon?

Click here to find a list of YouTube videos, podcasts, and articles that showcasing Dr. Mark Gordon and the work he has done.

TMS Program

What is TMS?

Transcranial magnetic stimulation (TMS) is a noninvasive procedure that uses magnetic fields to stimulate nerve cells in the brain to improve symptoms of depression. TMS is typically used when other depression treatments haven’t been effective.

Why should I consider TMS?

Depression is a treatable condition, but for some people, standard treatments aren’t effective and TMS can be a great alternative.

How long is the treatment?

Our treatment protocol calls for 36 sessions. Sessions should be completed daily, five times a week, and completed within 6-8 weeks.

The length of each treatment session varies per person, typically lasting between 20-45 mins.

How many appointments will I need?

Your first consult will be with our TMS coordinator to learn more about TMS and how it can help you. During this consult, you will have all your questions answered.

What happens during treatment?

Before treatment begins, your doctor will identify the best placement for the electromagnetic coil near your forehead and the effective level of magnetic energy for you.

The electromagnet delivers a magnetic pulse that stimulates nerve cells in the region of your brain that controls mood.

How long will it take until I notice a difference?

How long will it take until I notice a difference?Every patient responds differently to TMS treatments. Typically patients will notice change around week 3-4. A small percentage will notice results in the first week.

Do I have to go through treatment more than once?

Everyone varies with their treatment plan. We monitor your results and your doctor will decide if another round of treatment will be beneficial.

How will I know if I’m getting better?

Personal check-in: Are you starting to feel like your old self again? Do you find yourself wanting to engage in your hobbies and socialize?

Medical check-in: Every week we will ask you to complete a form called the PHQ9, a short questionnaire used to monitor your progress.

What does the treatment feel like?

A big rain drop.

What are the biggest side effects?

While TMS is considered safe and well-tolerated, some patients report experiencing headaches. If you experience any side effects, let us know right away as your doctor can adjust the level of stimulation to alleviate any discomfort.

Billing

Can I pay my bill online?

Yes. Log into your patient portal and click the Bills button.

What insurances do you accept?

Click here for a list of accepted insurances.

I don't have insurance, do you offer self pay rates?

Yes. Text or call our office for our current rates.

I have a question about my bill. Who should I talk to?

Log into your patient portal and click the Messages button.

On the next page, click on the Ask A Question button.

If you select Billing & Payments in the Subject dropdown, your message will be sent to our billing department.

How much does an appointment cost?

There are a wide variety of factors to consider. Our team first will first need to determine if you need to see a psychiatrist, a med manager, or a therapist.

If you have health insurance, the amount will vary depending on your individual plan coverage.

If you do not have health insurance, please contact our office for current self pay rates.

Do you offer a sliding fee scale to cover services provided?

No.

Depression Treatment

How long will it take to treat my depression?

Treating depression depends on a number of factors. The most important part depends on you. Showing up to all your scheduled appointments, being 100% honest with your provider, and following their plans and recommendations. We want you to get well but we need you to do your part.

What is genetic testing?

Genetic testing assesses your genes to help your provider make smarter, more personalized treatment decisions. Each person is unique and we all respond to medication differently. We want to make sure we find the best treatment options for you. Speak to your provider to learn more about genetic testing.

Telemedicine

What is telemedicine?

Telemedicine, also known as telehealth or virtual care, is the use of telecommunications technology to provide healthcare services remotely.

What are the benefits of telemedicine?

The benefits of telemedicine include increased access to care, convenience, improved quality of care, cost savings, and reduced risk of infection transmission.

What kind of healthcare services can I receive through telemedicine?

Telemedicine can be used for a variety of healthcare services, including psychiatric evaluations, med management, therapy, case management, MAT programs, and more.

What technology do I need to use telemedicine?

You will need a device with a camera and microphone, such as a smartphone, tablet, or computer, as well as a reliable internet connection. We use Zoom as our telemedicine platform.

Is telemedicine secure and private?

Yes, telemedicine platforms use encryption and other security measures to protect your personal health information. Telemedicine consultations are also subject to the same privacy regulations as in-person consultations.

I have no audio and my provider cannot hear me. What should I do?

Please make sure that you properly enable your audio on your device by clicking on “Call Using Internet Audio” when joining the call. Also, make sure that the volume on your device is turned up/on and not on mute.

I'm having a hard time installing the Zoom app. Is there another way I can speak with my provider?

If you are unable to set up Zoom on your personal device, you can come into our office to do your telemedicine appointment. We will not provide technical support over the phone, we can only help you set up Zoom by coming into our office.

How much does telemedicine cost?

The cost of telemedicine services may vary depending on your healthcare provider and insurance coverage. Some providers may offer telemedicine services at a lower cost than in-person visits. Please check with your provider to see what the cost will be for your specific visit.

Is telemedicine covered by insurance?

Many insurance companies now cover telemedicine services. Please check with your insurance provider to see if telemedicine is covered under your plan or you can text or call our office at (941) 347-8341.

I am required to do a drug test for each visit, how do I do submit a drug test?

You must schedule an appointment with our office to submit a drug test at least 7 days before your appointment. We are open for drug tests Monday-Thursday 9am-4pm.

I have not received an email with my telemedicine link.

We have had problems with patients receiving telemedicine and patient portal emails sent to their Hotmail and Yahoo account. We recommend using another email address such as Gmail for your patient portal account. Please text or call our office at (941) 347-8341 and we can update your email address for you.

How do I schedule a telemedicine appointment?

The fastest and easiest way to schedule a telemedicine appointment is by completing an online application. Apply Online Today. You can also text or call our office at (941) 347-8341 to complete an application.

What if I need an in-person visit?

If you prefer to have an in-person visit, you may request one. Most of our providers offer in-person and telemedicine appointments. Office appointments are limited and may require additional time before your first appointment.

Psychiatric Evaluation

Is telemedicine an option for a psychiatric evaluation?

We prefer for your initial visit to be in-office if possible, allowing you to meet with your provider face to face. However, we are able to offer a telemedicine appointment through the HIPAA compliant Zoom app if you are not able to come into our office in Punta Gorda.

How much does a psychiatric evaluation cost?

We accept most major insurances. See full list of insurance providers. During the application process we will review your insurance coverage. After verification, we will share your copay and any deductibles you may have.

For current self pay rates, please text or call our office at (941) 347-8341.

How long does an evaluation take?

The duration of a psychiatric evaluation varies from one person to another. The amount of information needed helps to determine the amount of time the assessment takes. Typically, a psychiatric evaluation lasts for 45 to 60 minutes to ensure a comprehensive and accurate evaluation.

What is included in a psychiatric evaluation?

A psychiatric evaluation has several steps. Your provider will ask about symptoms, personal history, family history, recent/past traumatic experience, any problems with drug or alcohol use, and overall health.

It’s important to answer the questions accurately and truthfully. This will help your provider make an accurate diagnosis. Some mental illnesses are hard to diagnose. In such cases, additional tests may be needed.

What happens after my initial visit? What will my treatment look like?

A psychiatric evaluation not only helps to diagnose a mental disorder but also guides treatment planning.

Most mental disorders need ongoing treatment. After receiving your treatment plan, you will be encouraged to stick to the plan for best results.

A treatment plan will be customized to each persons needs. You custom plan could include a combination of the following:

• Medication

• Psychotherapy

• Nutrition & Nutraceuticals

• Lifestyle (Exercise, Sleep, Meditation, Environment)

• Hormone Therapy

• Non Medication Treatments (TMS, HBOT, Light Therapy)

How often will I see my psychiatrist and therapist?

This will vary depending on your individual needs treatment plan.

Typically, you will see your psychiatrist/med manager once a month and your therapist once a week, or as recommended.

How will my psychiatrist and therapist help me?

A psychiatrist or med manger will be the one to decide the best treatment plan for you.

A therapist provides talk therapy. They are there to listen and help you find ways to cope.

Do you provide psychological surgical clearance?

Yes.

If you are undergoing procedures like cosmetic or bariatric surgeries, your surgeon may request a psychological evaluation before surgery to help assess your readiness for surgery.

PTSD

Is telemedicine an option for treating PTSD?

What are the most effective treatments for PTSD?

The most effective treatments for PTSD typically include a combination of therapy, medication, and lifestyle changes. Different people may respond better to different types of therapy, such as cognitive-behavioral therapy (CBT), eye movement desensitization and reprocessing (EMDR), or exposure therapy. Medications such as selective serotonin reuptake inhibitors (SSRIs) may also be prescribed to help alleviate symptoms. It’s important to work with a qualified mental health professional to develop a personalized treatment plan.

How long does it take to recover from PTSD?

Recovery from PTSD is a gradual process that can take several months to several years, depending on the severity of the symptoms and the individual’s response to treatment. It’s important to focus on progress rather than a specific timeline and to be patient and persistent in working towards recovery.

Will I ever be cured of PTSD?

PTSD is a chronic condition, which means that symptoms can persist even with treatment. However, with effective treatment and ongoing management, symptoms can be reduced and quality of life can be improved.

Can PTSD come back after treatment?

PTSD symptoms can recur after treatment, especially during times of stress or exposure to triggers. It’s important to continue with maintenance therapy and self-care strategies to prevent symptom recurrence.

Are there any alternative treatments for PTSD?

There are several alternative treatments that have shown positive results in treating PTSD, including HRT (hormone replacement therapy), nutrition, exercise, supplementation, and meditation & mindfulness activites. While these treatments may not be effective for everyone, they can be a helpful addition to a comprehensive treatment plan. Please ask our staff about the Brain Well program for treating PTSD.

How often will I see my psychiatrist and therapist?

This will vary depending on your individual needs treatment plan.

Typically, you will see your psychiatrist/med manager once a month and your therapist once a week, or as recommended.

Do I need to see a psychiatrist and therapist?

The most effective treatment plans for PTSD do include you seeing a psychiatrist and therapist. A psychiatrist or med manager will be the one to decide the best treatment plan for you. A therapist provides talk therapy. They are there to listen and help you find ways to cope.